Rivers Reviews

Rivers.com.au offers a wide range of products at competitive prices. In the Mother's Day Gifts section, prices start as low as $32.80 for items like silk pillowcases and go up to $43.90 for a waffle bowl maker. The Clearance section features significant discounts with items like the Riversoft Paula Motorcycle Boot reduced from $84.99 to $35.00, and the Rivers Cashmelon Crew Neck Jumper down from $49.99 to $25.00. Additionally, the Price Smash section lists deals such as the Rivers Supersoft Vented Eva Slide for $8.95, marked down from $24.99. The website also highlights free delivery for orders over $120 and the availability of Afterpay as a payment option. Customers can find a variety of products for men, women, and the home, all at discounted prices reflecting the brand's commitment to affordability.

Rivers.com.au is recognized for its affordable fashion and footwear, with a diverse range of products for men and women. Among the popular products, Mother's Day gifts under $50 are highlighted, featuring items like silk pillowcases and waffle bowl makers. The Best Sellers section showcases sought-after items such as Fitsmart In Ear Buds with a charging case and RAMESSES MULBERRY SILK PILLOWCASES. For outdoor enthusiasts, Rivers offers equipment for camping, beach accessories, and DIY tools. The brand's commitment to combining big brands and low prices is evident in its selection of clothing, footwear, and accessories, catering to the latest trends and ensuring customers enjoy both quality and affordability.

Rivers.com.au has a 30-day return policy for items purchased either in-store or online. Products must be in original condition with all tags attached and accompanied by proof of purchase. For change of mind, a refund is provided only if items are returned to the warehouse, while exchanges or credit notes are available if returned to a store. This excludes final sale items and third-party seller items, which are non-returnable and non-refundable. Hygiene-related products such as earrings, underwear, and swimwear cannot be exchanged or refunded. Return shipping costs are the responsibility of the customer, but if the items are faulty or incorrectly supplied, Mosaic Brands will cover the return delivery costs. The return process aims to be simple and customer-friendly, reflecting the brand's commitment to customer satisfaction.

Customer reviews for Rivers.com.au products reveal a mix of experiences. On Trustpilot, the company has a 1.4 rating from 214 reviews, with 93% of reviewers giving a 1-star rating. Common complaints include issues with overcharging on sale items, poor customer service, and spamming practices. Conversely, ProductReview.com.au shows a more balanced view with a 47% positive feedback out of 2,071 reviews. Customers have praised the quality of products, especially shoes, and the sales offered by Rivers.com.au. However, there are also mentions of sizing inconsistencies and difficulties with returns. These reviews suggest that while some customers are satisfied with their purchases, others have had negative experiences, particularly with customer service and product expectations.

Rivers.com.au's return policy allows customers to return items within 30 days of purchase. Products must be in original condition with all tags attached and include proof of purchase. For change of mind, refunds are provided only if items are returned to the warehouse, while exchanges or credit notes are available if returned to a store. This excludes final sale items and third-party seller items, which are non-returnable and non-refundable. Hygiene-related products, such as earrings, underwear, and swimwear, are also excluded from exchange or refund. Return shipping costs are the responsibility of the customer unless the items are faulty or incorrectly supplied, in which case Mosaic Brands will cover the return delivery costs. The policy aims to be straightforward and customer-friendly, ensuring a satisfactory shopping experience.